Frequently Asked Questions
Everything you need to know about Alchemist Amazon Plant Supplements
What is the source of your herbal supplements?
Our supplements are sourced directly from the Amazon rainforest, utilizing traditional knowledge combined with modern extraction techniques to ensure the highest potency and purity of each botanical.
How long does shipping take within Israel and internationally?
Domestic orders within Israel typically arrive within 3-5 business days. International shipping varies by destination but generally takes between 10-21 business days depending on local customs processing.
Are your products certified and safe for consumption?
Yes, all Alchemist products are manufactured under strict GMP (Good Manufacturing Practice) standards and are overseen by the Israeli Ministry of Health to ensure safety and quality.
What is your return policy for opened products?
Due to the nature of nutritional supplements, we can only accept returns on unopened and sealed bottles within 14 days of delivery. If you receive a damaged item, please contact our support immediately for a replacement.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments like PayPal and Bit for your convenience.
Can I consult with a professional before purchasing?
Absolutely. We offer professional guidance to help you choose the right herbal formulas for your specific wellness goals. You can reach our experts via the contact form or our WhatsApp service.